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Need help with a technical problem?

Use the form below, or email us.

Please give us something to work with! "Can't log-in", "why does XXX not work?" etc, won't give us a fighting chance.

Particularly for log-in problems, please provide as a minimum :

  • Your username
  • What type of device you use (PC, Mac, phone)
  • What operating system and version (Windows XP, Windows 10, MacOS, iOS, Android etc.)

It's also helpful to know the which browser (and version) you are using

If you are seeing an error message, please quote it exactly. Ideally, send us an email with a screen-shot to illustrate the problem.